Privacy Policy

ASVELIS Pet Relocation (“we”, “us”, or “our”) operates the website vietnampetmove.com. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or contact us.

1. Who We Are

Data Controller: ASVELIS Pet Relocation
Address: Floor 1, House G – 98 To Ngoc Van Street, Quang An Ward, Tay Ho District, Hanoi, Vietnam
Email: petmove@asvelis.com
Phone: +84 (024) 3718 2779

2. Data We Collect

Contact form

When you submit our contact form, we collect:

• Full name
• Email address
• Phone number
• Subject and message content

This data is sent directly to our CRM system (Odoo) to allow our team to respond to your inquiry.

Analytics

We use Google Analytics 4 (via Cloudflare Zaraz) to understand how visitors use our website. This may include:

• Pages visited and time spent
• Device type, browser, and approximate location (country/city)
• Referring website

Analytics cookies are only set after you give consent.

Security

We use Cloudflare Turnstile on our contact form to prevent spam. Turnstile operates as a security measure and does not track users across websites.

3. Legal Basis for Processing

Data	Legal Basis
Contact form submissions	Legitimate interest (responding to your inquiry)
Analytics	Consent
Security (Turnstile)	Legitimate interest (preventing abuse)

4. Third Parties

• Google Analytics — analytics data is processed by Google LLC. Google Privacy Policy
• Cloudflare — our website is hosted and protected by Cloudflare Inc. Cloudflare Privacy Policy
• Odoo — contact form submissions are stored in Odoo CRM operated by Odoo S.A.

We do not sell your personal data to any third party.

5. Data Retention

• Contact form data — retained in our CRM for as long as necessary to handle your inquiry and any follow-up communication.
• Analytics data — retained for 14 months per Google Analytics default settings.

6. Your Rights

If you are located in the European Economic Area (EEA), you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate data
• Erasure — request deletion of your data (“right to be forgotten”)
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a portable format
• Object — object to processing based on legitimate interest
• Withdraw consent — withdraw analytics consent at any time via the cookie settings

To exercise any of these rights, contact us at petmove@asvelis.com.

7. Cookies

Cookie	Purpose	Duration
_ga, _ga_*	Google Analytics tracking	2 years
Cloudflare cookies	Security and performance	Session

You can manage or withdraw consent at any time using the cookie banner on our website.

8. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.

9. Contact

For any privacy-related questions or requests:
Email: petmove@asvelis.com
Address: Floor 1, House G – 98 To Ngoc Van Street, Quang An Ward, Tay Ho District, Hanoi, Vietnam